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How Do I Track My Order?

All orders are shipped using a fully trackable delivery service. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your parcel's progress online via your chosen courier.

Depending on the courier and destination, you may be able to manage your delivery while your order is in transit, including rescheduling delivery, redirecting your parcel to a collection point, authorising delivery to a neighbour, or selecting a safe place where available.

Please note that if you choose any alternative delivery preferences offered by the courier, including pre-selected default delivery instructions set directly with the courier, FRESCOBOL CARIOCA cannot accept responsibility for any loss, theft, or damage resulting from delivery in accordance with those instructions.

For security purposes, a signature may be required upon delivery. All orders are insured against theft and accidental damage while in transit. Insurance coverage ends once the order has been delivered to the specified delivery address and signed for (where applicable).