Make A Return

To return or exchange an item please follow these easy steps:

1. Please log in to our Returns Page
   
   
2. Enter the order number on your order confirmation email (starting with #ROW) and the email address used to place your order, and click ‘Start Return’
   
   
3. Select the product(s) you want to return and a reason for return
   
   
4. Choose whether you want a refund or an exchange for a different size of the same item and click 'Continue'
   
   
5. Choose your return method
   
   
6. Review your return and click ‘Confirm’
   
   

You will be able to download your pre-paid return label, and this information will also be sent to the email address provided.

IMPORTANT: You must include the original invoice inside your package. We need this to identify your parcel and process your refund quickly.

For any questions or difficulties, just contact us directly at customerservice@frescobolcarioca.com.