Returns

We understand that sometimes a change of heart or unexpected circumstances arise, and we want to ensure your return experience is as smooth as possible. Below you will find all of the details on our process and policy for our free, quick and simple returns.

Refund & Exchange Policy

For a refund or exchange to be processed, your item must meet the following criteria:

  • The item must be unused.
  • It should be in the same condition as when you received it.
  • All original tags must be attached.
  • The item must be returned within the 30 day returns window.

We are proud to offer a flexible returns policy to make your online shopping experience seamless. We do monitor the number of returns made by customers and continued returns will be flagged and may, at our discretion, not be accepted and lead to future orders being refused.

Please note that we accept returns only for items directly purchased from the Frescobol Carioca online store. If you've purchased Frescobol Carioca products through other retailers, you should follow their respective returns and refunds policy.

Returns & Exchange Process

We understand that sometimes things don't work out as planned, and we want to make the return process as seamless as possible for you. Our new returns portal is designed to ensure that returning items is easy, convenient, and hassle-free.

Frescobol Carioca's New Return Page

To return or exchange an item please follow these easy steps:

1. Please Login to our new returns page

2. Enter your order number and the email address used to place your order and click ‘Start Return’

3. Select the product(s) you want to return and whether you want a refund or an exchange for a different size of the same item

4. Choose a reason for return in case of refund / select a new size and a return reason in case of exchange and click ‘Continue’

5. Choose your return method

6. Review your return and click ‘Confirm’

You will receive a QR code (paperless option) or a PDF of your return label (printable option).
This information will also be sent to the email address provided.

For any questions or difficulties just message us via the ‘Send Message’ option during the returns process and the team will be more than happy to assist you. Alternatively contact us directly through customerservice@frescobolcarioca.com.

Returns & Exchange Processing 

Once we receive your returned items, our team will inspect them to ensure they meet our criteria.

A refund will be issued to the original payment method within a 14 day period.

Exchanges will be processed promptly, and you'll be notified of the new shipment details.

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DUTIES

We cover all duties and taxes on shipments worldwide*, ensuring a hassle-free experience for you.


SHIPPING

We ship from our warehouse in Portugal and offer express DHL delivery on all orders.

We aim to ship your order to you as soon as possible, with any orders placed before 2 PM (GMT) shipped that day. Depending on your location in the world your order will be with you between 1 to 4 business days.

For more information on shipping times & costs by region please visit our Delivery Page.

We also offer free express shipping on:

US orders over $400
UK orders over £300
EU orders over €300
Rest Of World orders over $450

Please note during sale periods, our processing times may take longer than usual due to high volumes.

Personalisation

Our bats can be engraved with up to 6 letters, available in 3 different fonts.

One of the two bats in your set will be engraved. If you purchase a bi-coloured bat set, the personalised bat will be pre-selected on your behalf.

For personalised beach bats, please add an additional 3 working days to our standard delivery time.

Personalised items are not valid for refund or exchange.


    RETURNS

    Order without stress with our free and simple returns process. Return your goods to us within 30 days through our easy returns portal to receive your prepaid label.


    For more information on our returns process and policy please visit our Returns Page.

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