Returns - DHL Pre Paid Label

Welcome to Frescobol Carioca! We understand that sometimes a change of heart or unexpected circumstances arise, and we want to ensure your return experience is as smooth as possible.

Extended Holiday Returns

Extended Returns are now live to allow you more flexibility over the festive period. All purchases made on or after the 16/11/2023 can be returned up until the 15/01/2024.

Refund & Exchange Policy

For a refund or exchange to be processed, your item must meet the following criteria:

  • The item must be unused.
  • It should be in the same condition as when you received it.
  • All original tags must be attached.

Please note that we accept returns only for items directly purchased from the Frescobol Carioca online store. If you've purchased Frescobol Carioca products through other retailers, the return process should align with their respective returns and refunds policy.

Returns & Exchange Process

In the clear plastic docket on the front of your box, you should find our Returns Form and a pre-paid DHL shipping label.

1. Fill in the returns form including your order number and item details so we can locate your original purchase.

2. Place your items back in the original packaging with all tags attached.

3. For customers in the US, UK and Rest of World, please be sure to include the provided invoice document with this return, in keeping with customs laws.

4. Attach the pre-paid DHL shipping label to your parcel.

5. You can then arrange a free collection by contacting DHL here. If more convenient, you can also take your parcel to your nearest DHL drop-off service point.

Should you need it, you will find your 10 digit waybill number located under the top barcode on your printed returns label.

Returns & Exchange Processing 

Once we receive your returned items, our team will inspect them to ensure they meet our criteria.

A refund will be issued to the original payment method within a 14 day period.

Exchanges will be processed promptly, and you'll be notified of the new shipment details.

Bundle Refund & Exchange 

A full refund is issued only when all items from a bundle are returned. Partial return of a bundle is not permitted. To receive a full refund, you must return all items purchased as part of the bundle.

If you request an exchange, you will be able to exchange your item(s) for a different size. However, you cannot exchange for a different item.

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DUTIES

We cover all duties and taxes on shipments worldwide*, ensuring a hassle-free experience for you.


SHIPPING

We ship from our warehouse in Portugal and offer express DHL delivery on all orders.

We aim to ship your order to you as soon as possible, with any orders placed before 2 PM (GMT) shipped that day. Depending on your location in the world your order will be with you between 1 to 4 business days.

For more information on shipping times & costs by region please visit our Delivery Page.

We also offer free express shipping on:

US orders over $400
UK orders over £300
EU orders over €300
Rest Of World orders over $450

Please note during sale periods, our processing times may take longer than usual due to high volumes.

Personalisation

Our bats can be engraved with up to 6 letters, available in 3 different fonts.

One of the two bats in your set will be engraved. If you purchase a bi-coloured bat set, the personalised bat will be pre-selected on your behalf.

For personalised beach bats, please add an additional 3 working days to our standard delivery time.

Personalised items are not valid for refund or exchange.


    RETURNS

    Order without stress with our free and simple returns process. Return your goods to us within 30 days through our easy returns portal to receive your prepaid label.


    For more information on our returns process and policy please visit our Returns Page.

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