CUSTOMER CARE

  • Standard Shipping Times

    UK Mainland – 2 – 3 business days | £5
    European Union – 3 – 5 business days | €10
    US Mainland & Outlying Islands – 3 – 4 business days | $12
    Rest of the World – 5 – 7 business days | $15

    Orders received before 14:00 GMT will be dispatched the same business day. Orders received after this time will be shipped the following business day.

  • Express Shipping Times

    UK Mainland – Next working day | £10
    European Union – 1 – 3 working days | €15
    US Mainland & Outlying Islands – 2 – 3 working days | $20
    Rest of the World – 1 – 4 working days | $25

    Orders must be received before 14:00 GMT to qualify for express shipping. Orders received after this time will be shipped the following business day.

  • How can I track my order ?

    All our shipments are sent by DHL on a trackable service. Once your order has been shipped you will receive a confirmation email with a tracking number. You can then track your shipment online at www.dhl.com

    Please note that a signature may be required upon receipt of goods.

  • Do I have to pay import duties?

    There are no import duties or taxes for all US orders. For all other countries import duties and taxes are subject to regional import laws and are not covered by the shipping costs.

  • Can I collect my order in store?
    We offer a Collect In Store service at our three London stores, you can select this option at the checkout. Once placed your order will be ready for collection within 4 working days. When your order is ready for collection you will receive a confirmation email, please show this email in store when collecting your order.