CUSTOMER CARE

Once you've placed your order

Once you have placed your order, you will receive a confirmation email with a digital copy of your invoice including all the details of your order; Frescobol Carioca products ordered, shipping adress, billing adress, tax and payment information.

Dispatching your order

Orders places before 15:00 GMT will be dispatched same working day. All orders will be dispatched within 1 working day.

All our shipments are sent using a trackable service powered by DHL. Please note that a signature may be required upon reciept of goods.

 

Standard Delivery

UK Mainland – 2 – 3 business days | £5

Europeon Union – 3 – 5 business days | €10

Mainland US & Outlying Islands – 3 – 4 business days | $12

*No Import Duties or Taxes on all US orders (we ship DDP)

Rest of the World – 5 – 7 business days | $15

Import taxes and duties are subject to regional import laws
and are not covered in shipping costs.

 

Express Delivery

UK Mainland – Next working day | £10

Europeon Union – 1 – 3 working days | €15

Mainland US & Outlying Islands – 2 – 3 working days | $20

*No Import Duties or Taxes on all US orders (we ship DDP)

Rest of the World – 1 – 4 working days | $25

Import taxes and duties are subject to regional import laws
and are not covered in shipping costs.

 

*Orders must be received by 13:00 GMT for a same day dispatch, and next day guaranteed delivery or collection where available.