Returns – Frescobol Carioca – Customer Care

Frescobol Carioca offers high quality handmade products and endeavours to ensure these are both in perfect condition and exceed our customer’s expectations.

If you are in any way unsatisfied with your order we will be happy to offer an exchange, refund or replacement on all item(s) returned to us within 30 days of the date of receipt of goods assuming they are in their original unopened and unused condition.

Please inform us of your order number, the item(s) you wish to return and the reason for returning the item. We will email you within 3 working days to acknowledge the returns request and inform you of the procedure for returns.

We endeavour to process your return as quickly as possible, but please allow up to 14 days for busy periods. Refunds will be issued to the original purchasing card. We regret that we cannot refund the original cost of postage.