CUSTOMER CARE

  • Where is the brand from?

    Frescobol Carioca is a Brazilian brand inspired by Rio de Janeiro’s active and effortlessly cool lifestyle.
    Frescobol: a game of beach bats played on the beaches of Rio
    Carioca: from Rio de Janeiro
    Our line of wooden accessories is handcrafted in Brazil, and the prints on our trunks are inspired by the mosaic sidewalks of some of Brazil’s most iconic beaches.

  • What fabric are the trunks made of? How many styles do you have?

    Our trunks are crafted from a special Italian polyamide developed exclusively for us which is 20% thinner than any other swimwear fabric. We have two styles: Sports shorts and Tailored shorts, and they both come in a short and long length. Within these two styles there are many prints or block colour options to choose from.

  • How do I choose the right size?

    On each product page you will find a link to the size chart - it is located on the right hand side below the product description. You can also find our Size Chart here. This will help you determine which size to select. If you require further help please contact us via chat, email or phone.

  • How many beach bats are in a set? How do you play this game?

    The beach bat set includes: 2 bats, 2 balls and a protective navy pouch.
    A neoprene case that fits both the bats and balls is also available to purchase, in three different colours.
    Frescobol is a non-competitive game for 2 to 4 players. The goal is to keep the ball in the air for as long as possible.
    Read more about our Heritage game on
    Carioca Post article

  • How do you take care of your beach bats?

    The bats are protected with a special resin coating that makes them resistant to sea-water and sand.
    The colourful neoprene grips can be changed if necessary - please contact us if you would like to request a set of new grips.

  • Where are our products made?

    We choose our manufacturing partners carefully, based on the expertise they can provide to ensure a high standard of quality.

    - Apparel is made in Portugal.

    - Beach Bats; Skate and Surfboards as well as Hand-surfs are hand-crafted in Brazil.

    - Linen Towels are made in Lithuania

    - Linen Canvas Bags are made in UK

    - Belts are made in Spain

  • How can I return my order?

    You have 30 days from receiving your order to return the item.

    - Place unwanted items back in the original packaging.

    - Complete the returns form you received with your order and attach the pre-paid returns label onto your parcel. If you have lost Returns Form, you can easily download it here.

    - Arrange a collection with DHL from your desired location, or drop it at your nearest Post-Office.

    When the item is received back into the business it will be processed and refund or exchange given. You will be notified once the order has been received and refund / exchange has been processed.

  • Do you offer Free Returns?

    Yes. You can find full Returns instructions here.